Our Guarantee
Every product we offer is backed by LIFETIME Money Back Guarantee. If you are dissatisfied for any reason, just return the un-used and un-opened product for a full refund.
International Orders
It is truly our pleasure to offer our online shopping experience to customers around the globe.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. International customers may incur additional shipping and handling charges for warranty repairs, returns, or exchanges.
Signature Required PolicyFor your protection, our carriers are required to obtain a signature upon delivery for orders valued at $250.00 or more to businesses and private residences. The value is $100 for orders delivered to apartment complexes. If you will not be available to sign for your shipment, you may opt out the signature requirement by calling in for the "Opt Out of Signature Form" and remitting it to Grumpy’s Metal via fax, or scan and e-mail. By signing the "Opt Out of Signature Form", you agree to remove Grumpy’s Metal from all liabilities pertaining to the loss of goods and damages to product. We would like to suggest shipping the item to a business location or:
Please note: In the instance your package is returned to Grumpy’s Metal, you will be required to pay shipping costs to have the order re-shipped to you.
Other Shipping Charge DetailsGrumpy’s Metal will not be responsible for "Lift Gate", "Inside Delivery Charges", or any other charges associated with special handling. All of the aforementioned charges are the sole responsibility of the customer. Shipping is only quoted as a "Curbside Delivery" unless otherwise stated.
Oversize shipping chargeAdditional shipping charges occur on some of our products because they are outside the “normal” shipping size accepted by Fedex and DHL- Oversize shipping charge will be added to total upon check when it applies.
Cancellation PolicyTo cancel an order, please send us an e-mail at grumpysmetal@gmail.com or call (714) 869 1028 and we will cancel your order at no cost. Please note that orders placed prior to 3:00PM PST are normally processed the same business day. If your order has already been shipped, the order can no longer be cancelled and the shipping charges will not be refunded.
How to Cancel Your Order Online
Return PolicyWe offer a 100% money back guarrantee. If you change your mind or aren’t happy with our parts just email us at returns@grumpysmetal.com or call us at 714 869 1028 and we will process the return.
Return/Exchange Instructions
Please note: if the original packaging is not returned with the item, it’s ok! Please just try and let us know your returning the parts—We are here to HELP YOU—call us PLEASE.
ExchangesWe will exchange any of our product dollar for dollar towards a new purchase or give you a refund of the difference when applicable. The product your exchanging must still be in like new - re-sellable condition.
Non-Returnable ItemsSpecial order upholstery items are not returnable. You order a special puke orange color and don’t like it … it’s yours and will not be returned under any condition. If it’s says special order, once you place the order it’s yours. Sorry but we have to draw a line somewhere.
Damaged Item Received Upon Delivery
• Note damages on the delivery bill and have the driver sign it - acknowledging damage.
• Contact customer service within 24-48 hours of delivery at: grumpysmetal@gmail.com or call (714) 869 1028 to start an insurance claim.
*** Replacement of damaged parts will be shipped to the customer at no charge***
Promotion Code and Discount Terms
• Promotion code applies only to qualifying items.
• Promotion code cannot be combined with any other offer, coupon, or special pricing.
• Promotion codes are not applicable on already discounted items.
• Discounts do not apply to taxes, shipping and handling charges or any similar processing charges.
• If the promotion has a minimum purchase requirement, taxes and shipping and handling charges do not apply toward the minimum purchase amount.
• Limit one promotion code per customer per sale.
• Promotion codes are valid for a limited time only. Expired promotion codes are not accepted.
• Grumpy’s Metal reserves the right to modify or cancel any promotion code at any time.
Warranty
1 year warranty on all the parts we manufacture!!
DisclaimerGrumpy’s Metal Inc manufactures parts that are intended to be installed by professional installers, please consult your body shop or upholstery shop prior to purchase. We spend most of our time trying to make the very best products possible but if your installer does a bad job it won’t matter how good the parts are.