Every product we offer is backed by LIFETIME Money Back Guarantee. If you are dissatisfied for any reason, just return the un-used and un-opened product for a full refund.
It is truly our pleasure to offer our online shopping experience to customers around the globe.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. International customers may incur additional shipping and handling charges for warranty repairs, returns, or exchanges.
Signature Required Policy
For your protection, our carriers are required to obtain a signature upon delivery for orders valued at $250.00 or more to businesses and private residences. The value is $100 for orders delivered to apartment complexes. If you will not be available to sign for your shipment, you may opt out the signature requirement by calling in for the "Opt Out of Signature Form" and remitting it to Grumpy’s Metal via fax, or scan and e-mail. By signing the "Opt Out of Signature Form", you agree to remove Grumpy’s Metal from all liabilities pertaining to the loss of goods and damages to product. We would like to suggest shipping the item to a business location or:
Sign the carrier's delivery notice after the first delivery attempt.
You can sign a release authorization and select your preferred delivery location.
Please note the carrier will generally make 3 delivery attempts before you package is returned to Grumpy’s Metal.
After the first delivery attempt, you may be able to pick up your package at the carriers local office.
Please call the number on the form, and let the carrier know you would like your shipment held for pickup.
Please note: In the instance your package is returned to Grumpy’s Metal, you will be required to pay shipping costs to have the order re-shipped to you.
Other Shipping Charge Details
Grumpy’s Metal will not be responsible for "Lift Gate", "Inside Delivery Charges", or any other charges associated with special handling. All of the aforementioned charges are the sole responsibility of the customer. Shipping is only quoted as a "Curbside Delivery" unless otherwise stated.
Oversize shipping charge
Additional shipping charges occur on some of our products because they are outside the “normal” shipping size accepted by Fedex and DHL- Oversize shipping charge will be added to total upon check when it applies.
To cancel an order, please send us an e-mail at firstname.lastname@example.org or call (714) 869 1028 and we will cancel your order at no cost. Please note that orders placed prior to 3:00PM PST are normally processed the same business day. If your order has already been shipped, the order can no longer be cancelled and the shipping charges will not be refunded.
How to Cancel Your Order Online
Login to your account by clicking "Login" at the top right of our website. If you are already logged in, click "My Account" at the top right of our website.
In the My Account section, find the Orders section and click on "See Orders".
Find the order you wish to cancel and click on either the Date or Number field to load the order. When the page loads your order, click on "Cancel Order" button.
Wait for the page to refresh. You will see "Confirmation: Sales Order successfully Cancelled". If you see this confirmation, then your order has been cancelled.
We offer a 100% money back guarrantee. If you change your mind or aren’t happy with our parts just email us at email@example.com or call us at 714 869 1028 and we will process the return.
Request a RMA number via e-mail (firstname.lastname@example.org) or call (714) 869 1028. Once you have been assigned the RMA number, it will be valid for only 14 days.
Please write RMA number clearly on the shipping label (If you do not have a shipping label, you can purchase one at your nearest office supply or shipping store.) Affix the shipping label to the outside of the package. Write the RMA number on the package.
Return packages prepaid and use a secure shipping method as Grumpy’s Metal is not responsible for loss or damage of the product. Please obtain a tracking number for your records.
All packages received without a pre-assigned RMA number shown on the label will be refused.
If the package is damaged during shipping, it will be refused. All claims for incomplete, defective, products and/or missing accessories must be made within 30 days of merchandise being received. Please note: if the original packaging is not returned with the item, it’s ok! Please just try and let us know your returning the parts—We are here to HELP YOU—call us PLEASE.
We will exchange any of our product dollar for dollar towards a new purchase or give you a refund of the difference when applicable. The product your exchanging must still be in like new - re-sellable condition.
Special order upholstery items are not returnable. You order a special puke orange color and don’t like it … it’s yours and will not be returned under any condition. If it’s says special order, once you place the order it’s yours. Sorry but we have to draw a line somewhere.
Damaged Item Received Upon Delivery
Note damages on the delivery bill and have the driver sign it - acknowledging damage.
Contact customer service within 24-48 hours of delivery at: email@example.com or call (714) 869 1028 to start an insurance claim.
*** Replacement of damaged parts will be shipped to the customer at no charge***